The Core Benefits and Burdens of AI Use in Financial Services

Artificial intelligence (AI) is rapidly transforming many aspects of the economy, and financial services is no exception. Firms and regulators alike are turning to AI for a variety of reasons, including improving efficiency, reducing costs, enhancing accuracy and detecting misconduct. In remarks given at George Washington University, then CFTC Commissioner Kristin N. Johnson discussed the core benefits and burdens associated with the use of AI in financial services, as well as the May 2025 report to Congress by the U.S. Government Accountability Office (GAO Report) on the use and oversight of AI in financial services. This article discusses the key takeaways from her speech and the GAO Report. See “CFTC Advisory Cautions Firms to Remain Compliant When Deploying AI” (Aug. 14, 2025); and “CFTC’s Report Calls for Engagement and Development of AI Risk Management Frameworks” (Nov. 7, 2024).

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