Legal departments are facing various challenges, including increasing workloads and regulatory demands; tight budgets; competition for talent; and the need to adapt to evolving technology. EY recently surveyed more than a thousand legal professionals from around the globe to find out how they and their organizations are addressing a potentially “seismic operational shift” in delivery of legal services. This article presents the key takeaways from EY’s survey report, as well as commentary from Cornelius Grossmann, EY global law leader. For another recent study of the legal function, see “Forbes Insights and K&L Gates Examine How Financial Executives and GCs Are Responding to Technological Disruption” (May 9, 2019).